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Post by westinbrodey on Feb 27, 2018 11:52:34 GMT
Hi, I was trying to play a dvd on my HP laptop but Media Player kept playing up. I decided to uninstall and reinstall. I followed the instructions to untick media player from the media features folder in turn on/off windows apps in the control panel. However, when I went to reinstall I was unable to expand the media features folder, thus I was unable to tick the relevant box on the drop down. I contacted Windows through their chat help line and was told to restart my computer. When this didn't work, I was told to complete the process in safe mode. When this didn't work, I was told to set up a new user, which hasn't worked either. Can anyone suggest a simple way for me to retrieve the option to expand the media features folder please? Please help. I didn't find the right solution from the Internet. References:- www.cnet.com/forums/discussions/windows-media-player-3/Financial Planning videoThanks
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